QualityAssurance & QualityControl

ISO 9000 Definitions
• Quality Control
– The operational techniques and activities that
are used to fulfill requirements for quality
• Quality Assurance
– All those planned and systematic activities
implemented to provide adequate confidence
that an entity will fulfill requirements for
quality


                                        QC  Vs   QA
QC                                                                     QA
Product                                                          Process
Reactive                                                        Proactive
Line Function                                                Staff Function
Find Defects                                                  Prevent Defects    

                                         QC  Vs   QA- Examples



Walk through                                            Quality Audit
Testing                                                     Defining Process
Inspection                                                Selection of Tools
Checkpoint review                                   Training