ISO 9000 Definitions
• Quality Control
– The operational techniques and activities that
are used to fulfill requirements for quality
• Quality Assurance
– All those planned and systematic activities
implemented to provide adequate confidence
that an entity will fulfill requirements for
quality
QC Vs QA
QC QA
Product Process
Reactive Proactive
Line Function Staff Function
Find Defects Prevent Defects
QC Vs QA- Examples
Walk through Quality Audit
Testing Defining Process
Inspection Selection of Tools
Checkpoint review Training
Monday, December 20, 2010
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