The People CMM helps organizations to
- characterize the maturity of their human resource practices
- set priorities for improving the competence of its work-force
- integrate competence growth with process improvement
- establish a culture of workforce excellence
The People CMM is designed to guide organizations in selecting activities for improving their workforce practices based on the current maturity of their workforce practices. By concentrating on a focused set of practices and working aggressively to install them, organizations can steadily improve their level of talent and make continuous and lasting gains in their performance. The People CMM guides an organization through a series of increasingly sophisticated practices and techniques for developing its overall work-force. These practices have been chosen from experience as those that have significant impact on individual, team, and organizational performance.
The People Capability Maturity Model (People CMM) adapts the maturity framework of the Capability Maturity Model for Software (CMM) [Paulk 95], to managing and developing an organization's work force. The motivation for the People CMM is to radically improve the ability of software organizations to attract, develop, motivate, organize, and retain the talent needed to continuously improve software development capability. The People CMM is designed to allow software organizations to integrate work-force improvement with software process improvement programs guided by the SW-CMM. The People CMM can also be used by any kind of organization as a guide for improving their people-related and work-force practices.
Based on the best current practices in the fields such as human resources and organizational development, the People CMM provides organizations with guidance on how to gain control of their processes for managing and developing their work force. The People CMM helps organizations to characterize the maturity of their work-force practices, guide a program of continuous work-force development, set priorities for immediate actions, integrate work-force development with process improvement, and establish a culture of software engineering excellence. It describes an evolutionary improvement path from ad hoc, inconsistently performed practices, to a mature, disciplined development of the knowledge, skills, and motivation of the work force, just as the CMM describes an evolutionary improvement path for the software processes within an organization.
The People CMM consists of five maturity levels that lay successive foundations for continuously improving talent, developing effective teams, and successfully managing the people assets of the organization. Each maturity level is a well-defined evolutionary plateau that institutionalizes a level of capability for developing the talent within the organization.
Except for Level 1, each maturity level is decomposed into several key process areas that indicate the areas an organization should focus on to improve its workforce capability. Each key process area is described in terms of the key practices that contribute to satisfying its goals. The key practices describe the infrastructure and activities that contribute most to the effective implementation and institutionalization of the key process area.
The five maturity levels of the People CMM are:
2) Repeatable. The key process areas at Level 2 focus on instilling basic discipline into workforce activities. They are:
- Work Environment
- Performance Management
- Knowledge and Skills Analysis
- Workforce Planning
- Competency Development
- Career Development
- Competency-Based Practices
- Participatory Culture
- Team Building
- Team-Based Practices
- Organizational Competency Management
- Performance Alignment
- Personal Competency Development
- Continuous Workforce Innovation
The Software Engineering Institute has released three documents describing the People CMM. These documents describe the People CMM, and the key practices that correspond to each maturity level of the People CMM, and gives information on how to apply the People CMM in guiding organizational improvement. It contains an elaboration of what is meant by work-force capability (i.e., maturity) at each maturity level, and describes how the People CMM can be applied by an organization in two primary ways: as a standard for assessing work-force practices, and as a guide in planning and implementing improvement activities.